bento4 Terms of Use
We at bento4 operate a gaming and sportsbook platform available to users in jurisdictions where our services are legally permitted. Our Terms of Use set out the conditions under which you access and use our platform, manage your account, deposit and withdraw funds, and interact with our games and live-dealer tables. By creating an account on bento4, you agree to these terms and acknowledge your responsibility to verify that your use complies with your own jurisdiction's applicable law.
This document explains how we handle account setup, what we expect from you as a user, how deposits and withdrawals work, and how we resolve disputes. We also outline your rights and our obligations around data security, account suspension, and policy changes. Our commitment is to operate transparently and protect your account and funds with standard security practices.
Please read this carefully. If you have questions about any section, contact our support team through the Help section in the bento4 app or visit our FAQ page
Account Setup and User Responsibilities
Creating Your bento4 Account
When you open an account on bento4, we require a valid email address, phone number, and verified identity documents (KYC verification). We use this information to comply with anti-money-laundering regulations and to confirm that you are eligible to use our services under applicable law. Your account is personal and non-transferable—you are solely responsible for all activity under your credentials.
We require accurate information at all times. If you provide false or misleading details, we reserve the right to suspend or terminate your account without notice. You must be the account holder and the person making deposits and withdrawals—we do not permit third-party access or account sharing.
Account Security and Password Management
You are responsible for maintaining the confidentiality of your login credentials. We recommend enabling two-factor authentication (2FA) for added security. If you suspect unauthorized access, reset your password immediately through the login screen, and we will terminate all other active sessions on your account within seconds.
We encrypt all communication between your device and our servers. We do not store your password in plain text—we use industry-standard hashing. If you forget your password, use the "Reset Password" link on the login screen to recover your account. A verification code will be sent to your registered email or phone.
Key account rules
- One account per person; account sharing is prohibited
- You must provide accurate legal name, date of birth, and valid ID
- Enable two-factor authentication for standard security practices
- Never share your login credentials with anyone, including our support team
- Report suspicious activity immediately through Help in the app
Deposits, Payments, and Withdrawal Review
We accept eight payment methods: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits via mobile banking and mobile wallets confirm instantly. Bank transfers may take subject to verification depending on your bank's processing time. We do not charge deposit fees, though payment providers may apply their own charges.
When you request a withdrawal, we review your account activity and payment history to prevent fraud. This review typically takes one to four hours during business hours. We verify that your withdrawal destination matches your account holder name—this is a regulatory requirement. We do not charge withdrawal fees, but your bank or payment provider may deduct their own charges from the transferred amount.
We reserve the right to deny a withdrawal if we identify suspicious activity, incomplete KYC documentation, or potential regulatory violations. If your withdrawal is denied, we will explain the reason and outline steps to resolve the issue.
- Deposit speed
- local payment and mobile wallets process instantly. Bank transfers may take subject to verification depending on your bank's processing time.
- Withdrawal review
- Standard review takes 1–4 hours during business hours. Weekends and holidays may be slower.
- Minimum amounts
- We set no fixed minimum for most payment methods, though some providers have their own floor.
Game Rules, Bonuses, and Dispute Resolution
Game Mechanics and Fair Play
Our slot games use certified random number generators (RNG). Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) stream from professional studios with trained dealers. Football and esports markets (Liga 1, Mobile Legends, Free Fire, PUBG Mobile) are based on real events and outcomes. Each game's full rules are accessible in the "Game Info" section before you place any bets.
We do not manipulate outcomes based on your account balance, playtime, or deposit history. All game results are recorded in your account ledger under "Game History," where you can review every transaction. If you believe an outcome is incorrect, report it through Help in the app immediately, and we will investigate.
Bonus Terms on bento4
We run promotions and bonuses from time to time. Any bonus offer comes with specific terms—eligibility, turnover requirements, expiry dates, and game restrictions. These terms are displayed clearly before you accept a bonus. Bonuses are conditional and non-transferable. If you breach bonus terms (for example, by withdrawing before meeting turnover requirements), we reserve the right to forfeit the bonus and any winnings derived from it.
Complaints and Dispute Resolution
If you have a complaint about your account, a game outcome, or our service, contact our support team through Help in the bento4 app. We respond during standard business hours (8 AM to 10 PM Jakarta time, Monday to Sunday). We aim to resolve disputes within five working days. If you are not satisfied with our resolution, you can escalate to our compliance team by emailing the address provided in the Help section.
We keep detailed records of all transactions and game outcomes. In case of a dispute, we use these records as our source of truth. Our decision is final and binding on both parties.
Account Suspension and Termination
We reserve the right to suspend or terminate your account if you violate these terms, provide false information, breach game rules, or engage in suspicious activity. Suspension may be temporary (with a chance to resolve the issue) or permanent. If your account is terminated, we will return any remaining balance to your registered withdrawal method within 30 days, subject to any outstanding disputes or regulatory holds.
We may also suspend your account if we detect unauthorized access, unusual deposit or withdrawal patterns, or attempts to circumvent our security measures. If your account is suspended, we will notify you through your registered email and explain the reason in the Help section of the app.
Our commitments
- Secure encryption for all account data and transactions
- Fair RNG-certified games with audited outcomes
- Transparent deposit and withdrawal processes
- Standard security practices and KYC verification
Prohibited conduct
- Account sharing or use by minors
- Fraudulent deposits or money laundering
- Breach of game rules or bonus terms
- Accessing bento4 from prohibited jurisdictions
Changes to These Terms
We may update these Terms of Use from time to time to reflect changes in our platform, legal requirements, or business practices. Material changes will be notified to you through the app and via email at least 30 days before taking effect. If you disagree with the updated terms, you may close your account and request a full withdrawal of your remaining balance. Continued use of bento4 after the notice period constitutes acceptance of the updated terms.
Service Availability and Jurisdiction Notice
Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming or sportsbooks are prohibited by law. Users are responsible for verifying that their access and use of bento4 comply with their own jurisdiction's applicable law. We operate our platform in good faith and comply with all applicable regulations in the jurisdictions where we are licensed to operate.
Closing Your Account
You can close your bento4 account at any time through "Account Settings" → "Close Account." When you close your account, we will process any remaining balance as a withdrawal within 30 days. After closure, you cannot log in or access any of your account data. If you want to reopen your account later, you will need to go through the full account setup and KYC verification process again.
For more details on how we handle your personal data, please refer to our Privacy PolicyFor questions about specific games, payment methods, or account features, visit our FAQ pageTo contact our support team with a question or complaint, use Help in the bento4 app or navigate to our About Us page for additional contact options.
Legal and Jurisdiction Guidance
Service availability
We at bento4 offer our gaming and sportsbook services only in jurisdictions where such services are legally permitted under local law. We do not operate in jurisdictions where online gaming, sports betting, or live-dealer casino games are prohibited by statute or regulation. Our compliance team continuously monitors the legal landscape in regions where we operate, and we adjust our service availability as required by law.
If you are located in a jurisdiction where our services are restricted or prohibited, we will not permit you to open an account or access our platform. During the account creation process, we verify your location through your IP address, phone number, and identity documents. If we determine that you are in a restricted jurisdiction, we will deny your account application or suspend your existing account. This is not a limitation on our part—it is our obligation to comply with the law where you are located.
Service availability can change. If we withdraw our services from your jurisdiction due to legal changes, we will notify all affected users at least 30 days in advance through email and in the app. Users will have the opportunity to request a full withdrawal of their account balance before services are terminated in that jurisdiction. We will not retain funds from users in jurisdictions where we can no longer operate.
Account eligibility
We require that all account holders meet certain eligibility criteria under applicable law. Account eligibility is determined by your jurisdiction's laws, not by bento4 directly. In most jurisdictions where we operate, users must be of legal age to enter into financial contracts and to participate in gaming activities. The specific age threshold varies by jurisdiction and is set by local law, not by us.
During KYC verification, we confirm your identity and age using government-issued documents. You must provide accurate, up-to-date information. If we discover that you do not meet eligibility criteria—for example, if you are underage or located in a prohibited jurisdiction—we will close your account immediately and process a full withdrawal of your remaining balance within 30 days.
Some users may be subject to additional restrictions based on regulatory lists or sanctions. We screen all account holders against publicly available sanctions lists maintained by international authorities. If you appear on such a list, we will not open your account or will suspend your account immediately if you are already a user. This is a legal requirement we must enforce, and it applies equally to all users regardless of jurisdiction.
Local-law responsibility
You, the user, are solely responsible for verifying that your access to and use of bento4 complies with the laws of your jurisdiction. We provide our services on the assumption that you have checked your local laws and confirmed that participation is legal where you live. We do not provide legal advice, and we cannot advise you on the legality of gaming in your jurisdiction.
If you are uncertain about the legality of online gaming or sports betting where you live, you should consult a qualified lawyer in your jurisdiction before opening an account or using our platform. Many jurisdictions have complex regulations regarding online gaming, and what is permitted in one region may be restricted or prohibited in another. It is your responsibility—not ours—to understand and comply with these regulations.
We reserve the right to suspend or terminate any account if we become aware that the user is located in a jurisdiction where our services are prohibited or if we have reason to believe the user is in breach of local law. Suspension or termination for legal reasons is final, and we will not be liable for any loss resulting from your use of bento4 in violation of local law.
Data and privacy scope
We collect and process personal data from all users to comply with KYC (Know Your Customer) requirements and to operate our platform securely. The data we collect includes your legal name, date of birth, phone number, email address, postal address, and government-issued identity document (passport, national ID, or driver's license). We may also collect payment information, including your bank account or mobile wallet details, and records of your transactions and gaming activity.
We store this data securely using encryption and access controls. Your data is never shared with third parties except where required by law (such as to tax authorities or law enforcement) or to process your payments (payment providers receive only the information necessary to complete a transaction). Our full privacy practices are outlined in our Privacy PolicyWe recommend that you read the Privacy Policy carefully to understand how we handle your information.
You have the right to request a copy of your personal data at any time. You can also request that we correct inaccurate information or delete your data after your account is closed (subject to legal retention requirements). Submit data requests through Help in the bento4 app, and we will respond within 30 days.
Contact for legal inquiries
If you have a legal question, a compliance inquiry, or wish to report a potential violation of these terms, you can contact our support team through Help in the bento4 app. English-language queries are handled during standard business hours (8 AM to 10 PM Jakarta time, Monday to Sunday). We aim to respond to all inquiries within five working days.
For urgent compliance or legal matters, you can also reach out through the contact details listed on our About Us page. Please provide as much detail as possible about your inquiry so we can assist you quickly. If your matter requires escalation, our compliance team will review your submission and respond within ten working days.
We take all legal and compliance inquiries seriously. If you report a potential breach of terms or law, we will investigate and take appropriate action. You will not face retaliation for reporting a concern in good faith. All communications regarding legal and compliance matters are treated as confidential.