bento4 FAQ
Users ask us about many things: how to open an account on bento4, how deposits and withdrawals work, what games we offer, how to keep their account secure, and what happens if they need to pause or close their membership. These questions span account setup, payment methods, game categories, security practices, and our support availability. This page answers the most common ones so you can find answers quickly without waiting for support.
This FAQ resolves practical questions about using bento4 on Android, iOS, or desktop. We explain how KYC verification works, which payment methods we accept (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), how long withdrawals take, and how to manage your account settings. If your question isn't answered here, contact our support team through Help in the bento4 app during standard business hours (8 AM to 10 PM Jakarta time, Monday to Sunday).
For questions about our legal obligations, jurisdiction restrictions, or data handling, see our Legal Notice and Privacy PolicyFor detailed terms governing your account and transactions, read our Terms and ConditionsThese pages explain how we collect and protect your data, what happens if you're in a restricted jurisdiction, and your rights as a user.
- Account and registrationhow to start, KYC verification, password recovery, account limits
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Games and offersfootball betting, live-dealer tables, slots, esports markets, cashback and promotions
- Security and account careaccount protection, two-factor authentication, pausing activity, support availability
We require a government-issued identity document to verify your account. Accepted documents include a passport, national ID (KTP), or driver's license. You'll upload a clear photo or scan of the front and back of your document during account setup. We also ask for proof of address (utility bill, bank statement, or government letter dated within the last three months). Your documents are encrypted and stored securely. We use them only for KYC verification and never share them with third parties except where required by law. Verification typically completes within one to four hours during business hours.
Payments and transactions
We support deposits starting from a minimum amount and up to a maximum per transaction. The exact range depends on your chosen payment method. Mobile wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) typically have lower minimums and faster processing. Bank transfers (mobile banking, local payment, online payment, e-wallet) may have higher minimums but allow larger single deposits. You can see the specific range for each payment method during checkout on bento4. If you need to deposit a larger amount, you can make multiple transactions. Contact support through Help if you have questions about account preferences or need assistance with a specific payment method.
Standard withdrawal requests are reviewed within one to four hours during business hours (8 AM to 10 PM Jakarta time, Monday to Sunday). We verify that the withdrawal destination matches your account holder name and that your account is in good standing. Once approved, the funds are sent to your chosen payment method—mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment typically receive funds within minutes, while bank transfers (online payment, e-wallet, mobile banking, local payment) may take five to thirty minutes depending on your bank. If your withdrawal is delayed beyond the standard window, contact support through Help. We may request additional verification if the withdrawal amount is unusually large or if we detect suspicious activity.
Games and offers
We offer four main game categories on bento4. Football and sports markets cover Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other tournaments. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, Sic Bo, and other games with real dealers in multi-camera studios. Slot games feature Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and many others. Esports markets cover Mobile Legends, Free Fire, PUBG Mobile, and other competitive titles. You can browse all categories from the home screen on your Android, iOS, or desktop device. Each game has its own rules and payout structure—tap the info icon in any game to read the details.
Our weekly cashback offer returns a percentage of your net losses (losses minus wins) from the previous week. The exact percentage and eligibility criteria are shown in the Promotions section of the bento4 app. Cashback is calculated every Monday and credited to your account by Tuesday morning. You must have an active, verified account to qualify. Cashback is subject to terms—for example, you may need to wager the cashback amount once before withdrawing it. Check the full promotion terms in the app before the week ends. Cashback is not guaranteed and may change or be suspended at any time. Contact support through Help if you have questions about your cashback calculation.
Security and account care
You can adjust account preferences through Settings in the bento4 app. Options include notification settings (push notifications, email alerts), language preference, and two-factor authentication. If you want to pause your account temporarily, contact support through Help. We can suspend your account for a set period (for example, during Idul Fitri or Idul Adha holidays) so you cannot log in or access games. Suspension is reversible—you can request to reactivate your account at any time. If you want to close your account permanently, we can process that too. Account closure is final, and we'll process a withdrawal of your remaining balance within thirty days. All account changes are logged for security purposes.
Our support team is available through Help in the bento4 app during standard business hours: 8 AM to 10 PM Jakarta time, Monday to Sunday. We respond to English-language inquiries within this window. Outside these hours, you can still submit a message, and we'll respond when support resumes. For urgent issues (account suspension, unauthorized access, payment problems), mark your message as urgent so it receives priority review when support comes back online. We aim to respond to all messages within five working days. For non-urgent questions, you can also check this FAQ page or our Terms and Conditions and Privacy Policy for answers.